The 5 Whys is a technique designed to help someone get to the root cause of a problem or issue. It was formally developed by Sakichi Toyoda and used in the Toyota Motor Corporation. By asking “Why?” 5 times, they believed the nature of a problem would become clear, along with a solution. Five isn't really a magic number, as it might take 3 times or 7 times to get to the root cause.
Simon Sinek's book (and TED talk) Start With Why is wildly popular, mostly because it's true. People need to know why they should do something before they're told what to do and how to do it. Why engages their heart while what and how engage their mind. The 5 Whys can help you test your ministry vision in a couple different ways.
Applying the 5 Whys to a Ministry Problem
So, what does it look like to test a ministry problem using the 5 Whys? It could be used to get to the root cause of why something is not lining up with the vision you have for it. For instance, the problem might be people keep showing up late to serve in your environments at church. I mean, that probably only happens to us, but you can imagine what that might be like.
Problem: Too many people show up late to serve
- Why? – They don't get ready and leave early enough
- Why? – They're tired and don't feel like getting up
- Why? – They don't believe it's important for them to be there early
- Why? – We haven't held them accountable to be there early
- Why? – We don't know how to do that in a way that's encouraging
After going through the 5 Whys like that you might decide you need to start a huddle before services in order to make sure volunteers arrive early. The huddle provides accountability because it's clear when someone's late, and it can be encouraging as you cast vision and celebrate wins.
Applying the 5 Whys to Clarify Vision
Another application of the 5 Whys is to use it as a tool to clarify vision. For instance, a volunteer or parent may wonder, why should I work hard to bring my elementary kid to the same service every week? (They like the flexibility to choose any of your 3 services.)
Vision Question: Why should parents bring kids to the same service every week?
- Why? – So they can be in the same group with the same kids and the same leader
- Why? – So they can develop strong relationships with their peers and their leader
- Why? – Kids need a place to belong and a leader who believes in them
- Why? – Kids learn best in the context of a trusted relationship
- Why? – They have to feel safe before they will open up, ask questions and be vulnerable
That's one where you could probably ask 8 or 9 Whys, but you get the point. If we can't answer why we do something, we either need to figure out the answer or change what we're doing. The 5 Whys tests our vision clarity and it can be used on something specific (like the example) or something broad, like:
Why is it important for children and student ministry staff to serve on one team together?